Cancellation and Refunds

1. The plans

Monthly passes: Pro is ₹199 for a 31-day access period and Founder is ₹799 for a 31-day access period. Annual passes are a single payment covering 12 months: Pro is ₹349 and Founder is ₹999 total. The Founder badge is included with Founder passes; no plan is lifetime access. Paid plans include a monthly credit allowance — 300 credits per month on Pro and 1,200 credits per month on Founder, where 1 credit = 1 AI study plan or 1 Roast Mode message. Credits refresh every 30 days while a pass is active; unused credits do not roll over. Credits do not fall back to the Free starter allowance; when they run out, buy another pass or wait for the next credit refresh. Prices are in INR and any applicable taxes are shown at checkout.

Both plans are one-time purchases today: they do not auto-renew and do not create a recurring mandate. The amount and access period are shown before you pay. Paid plans are sold by Locked In AI, India. Live plans are available internationally where Razorpay supports the card. International card issuers may convert the charge to the local currency and may apply fees.

2. Cancellation and non-renewal

You do not need to cancel to stop future charges: plans do not auto-renew. Paid access ends automatically at the end of the period you purchased. If you want to end access early or ask a billing question, email lockedin1436@gmail.com from the email address on your account. Include the plan name and, if available, your payment or order reference.

We aim to confirm billing requests within two business days. If you do not receive a confirmation, follow up using the same subject.

3. What cancellation does

• No further charges are made because paid plans do not auto-renew.
• You keep paid access until the end of the access period you have already paid for, unless a refund is approved and the paid entitlement is reversed.
• We do not provide partial refunds or credits for the unused part of an access period after the 7-day first-purchase window, except where required by law or for a billing error.
• Your account returns to the Free plan when the paid period ends.

4. 7-day first-purchase refund

If this is your first paid purchase, you may request a full refund within 7 calendar days of the payment. You do not need to give a reason. The guarantee applies once per person or household and covers the first paid purchase of Pro or Founder.

Approved refunds are returned to the original payment method. The refund includes the amount charged for the plan, including any tax charged on that amount. When a refund is approved, the paid plan is cancelled and the paid entitlement ends.

The guarantee does not apply to additional purchases, add-ons, or accounts terminated for fraud, abuse, or a material breach of the Terms. We may decline a request where we reasonably believe it is fraudulent or part of repeated refund abuse. Nothing here limits a remedy you have under applicable consumer law.

5. Refunds after the first-purchase window

After 7 days, paid access fees are generally non-refundable, including for an access period you have already started. We will still refund:

• a duplicate charge for the same purchase;
• a charge caused by our billing error;
• a verified payment that did not activate the paid access you bought;
• a charge you did not authorise, after we verify the issue; and
• any refund or remedy required by applicable law.

Additional purchases are not refundable simply because you did not use the access period, except where required by law or where we decide otherwise in our discretion.

6. How to request a refund

Email lockedin1436@gmail.com with the subject “Refund request”. Include:

• the email address on your account;
• the payment or order reference;
• the payment date and amount; and
• a short description of the issue.

Do not send card numbers, CVV codes, UPI PINs, bank credentials, passwords, or identity documents. We do not need them to review a request, and they should never be emailed.

7. Processing times

We aim to acknowledge a refund request within two business days and to complete our review within 5 business days. After approval, we aim to initiate the refund within 5 business days.

Razorpay and your bank or card issuer control when the money appears. Approved refunds usually reach the original payment method in 5–10 business days, but the exact time can vary. Refunds are made to the original payment method; if that method is closed or unavailable, contact us and we will work with Razorpay on a reasonable alternative.

International payments are charged in INR and approved refunds are issued in INR to the original payment method. Your bank or card issuer controls currency conversion and may apply fees, so the amount credited in your local currency may differ from the original charge.

8. Duplicate or unrecognised payments

If you see a duplicate charge or a payment you do not recognise, email us before opening a chargeback. Include the account email and payment reference so we can investigate. We will correct a genuine duplicate or billing error in full.

9. Paid access not delivered

If a successful payment does not activate the expected paid access, email us with the account email and payment reference. We will activate the access or refund the payment. See Shipping and Digital Delivery for the activation target and support steps.

10. Failed or pending payments

A failed or pending payment does not create paid access. If your bank debits an amount but the payment is not confirmed, contact us. If the provider later confirms the payment, we will activate the plan; if the payment cannot be completed, the amount should be reversed by the provider or we will refund it after verification.

11. Chargebacks

Please contact us first so we can resolve the issue. If a chargeback is filed for a payment covered by this policy, we may pause the account while the dispute is reviewed. We will not use a chargeback to take away a right you have under applicable law.

12. Your legal rights

Nothing in this policy excludes or limits a refund, cancellation, or other remedy you have under applicable consumer-protection law. If a mandatory legal right gives you a better remedy than this policy, that right applies.

13. Contact

Billing and cancellation questions: lockedin1436@gmail.com.